Creation of Brand Evangelists at Key Customer Touch Points through Net Promoter Score (NPS®) ›
Training Workshops
Business Lean Six Sigma Executive Training
1-Day Workshop teaching executives how to launch, run the program and coach process improvement teams... Sign-Up Now
Net Promoter Score (NPS®) / Customer Experience Implementation
1-Day Workshop teaching frontline, customer service, marketing and process improvement practitioners how to effectively listen... Sign-Up Now
Business Lean Six Sigma Problem Solving (Yellow Belt Certification)
2-Day Workshop teaching process improvement teams how to use basic tools to practically and profitably solve business problems... Sign-Up Now
Agile Strategic Planning and Execution
1-Day Workshop teaching strategy and finance executives to go beyond traditional strategic planning and mirror the dynamism of the external environment... Sign-Up Now
Blog
Program Setup: How to Establish a Structure for Improvement
A successful process improvement initiative is executed in a series of phases. Phase one is the initial assessment, … Read More
How to Build a Strategic Vision for Improvement
Is your business at a crossroads right now where change is essential for continued progress? Successful businesses … Read More