“I had the opportunity of working with Edwin Boon at Select Comfort Corporation. Edwin made invaluable contributions to enhancing the Company’s consumer experience capabilities and to improving its product and service quality. Edwin was outstanding at focusing his “toolbox” of experience and skills on identifying and quickly addressing high leverage problems and opportunities.
He is a pleasure to work with.”
Former Chairman of the Board
Select Comfort Corporation
“Edwin helped our organization improve in a way that was both effective and long lasting. He facilitated several meetings initially that made it clear to our whole team that we had some inconsistencies in our approach. This laid the groundwork by creating a mentality in our whole team to be open for change, and to recognize the need for change. We then identified the primary causes of poor service. This was interesting in that 20% of the things we discussed caused over 80% of our poor service. Knowing this, we were able to focus our energy on solutions to only those problems that were most impacting our ability to succeed. Our Net Promoter Score went from -29 to 68 within four months! Most exciting, we created measures that allow us to monitor the information that best indicates success for us. We continue to exceed expectations, and working with Edwin created a sense of energy and excitement within our team that has carried us forward long after Edwin stopped working with us. We are so grateful to him and recommend him to any organization that would like to realize lasting improvement.less”
Woodhill Country Club
“Edwin provided Sleep Number a vision, toolset and ROI based approach for Product and Service Quality and Customer Experience that still propels that organization today. Further, his advocacy and leadership of young, ambitious talent has had a step-change impact on my career and those of my peers. Thank you Edwin and go AJAX!”
Chief Operating Officer Experience Engineering and former Director, Customer Experience and Six Sigma