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Customer Experience is the Future of Marketing

March 10, 2015 by Rendement Group

Customer Experience

Think back to a recent customer experience you had on a personal level. Were your expectations met? Did that company make you feel like a priority? Based on the answers to these questions, would you do business with the company again or recommend the company to a friend? Now that you’ve had a chance to […]

Filed Under: Blog Tagged With: Competitive Advantage, Customer Expectations, Customer Experience, Customer Service, Employee Engagement, Future of Marketing, Net Promoter Score, Net Promoter System, Personalization, Quality Experience, Rendement Group, Social Media

From the Blog

Process Improvement

Program Setup: How to Establish a Structure for Improvement

A successful process improvement initiative is executed in a series of phases. Phase one is the … [Read More...]

Strategic Vision

How to Build a Strategic Vision for Improvement

Is your business at a crossroads right now where change is essential for continued progress? … [Read More...]

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