A successful process improvement initiative is executed in a series of phases. Phase one is the initial assessment, during which you create a compelling strategic vision for improvement, define a problem statement of customer experience and/or financial “pain”, and build a financial business case to gain company-wide support. The initial assessment is explained in detail […]
16 Early Warning Signs of Customer Experience…When Should a Company Take Action?
Have you ever driven by the scene of a car accident or seen a building engulfed in flames? Emergencies can happen to anyone, anywhere without warning! When it comes to ‘business emergencies’ this is not always the case. Often times there are warning signs, some blatantly obvious and others that are a little less obvious. […]