A successful process improvement initiative is executed in a series of phases. Phase one is the initial assessment, during which you create a compelling strategic vision for improvement, define a problem statement of customer experience and/or financial “pain”, and build a financial business case to gain company-wide support. The initial assessment is explained in detail […]
Process Improvement: How Do You Achieve Executive Buy-in?
Are the top level executives in your company suspicious of the value in all this “process stuff”? Can you blame them with its strange language and odd flowcharts? And let’s face it–executives are often busy and focused on other things. But having strong executive buy-in is one of the keys to successful process improvement. To […]