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How to Overcome the “Fear” & Gain Buy In for Voice of Customer Data

March 24, 2015 by Rendement Group

Stakeholder Buy In

Is there a positive spin on receiving a negative comment? Think about this question for a minute. If you are one of those glass half full type of personalities, you probably thought, “of course there is” right away. But for those of you who are more of a glass half empty type, it may take […]

Filed Under: Blog Tagged With: Customer Complaints, Customer Experience, Customer Feedback, Customer Loyalty, Negative Comments, Net Promoter Score, Overcoming Fear, Positive Thinking, Process Improvement, Promoters, Rendement Group

From the Blog

Process Improvement

Program Setup: How to Establish a Structure for Improvement

A successful process improvement initiative is executed in a series of phases. Phase one is the … [Read More...]

Strategic Vision

How to Build a Strategic Vision for Improvement

Is your business at a crossroads right now where change is essential for continued progress? … [Read More...]

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