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Program Setup: How to Establish a Structure for Improvement

June 8, 2015 by Rendement Group

Process Improvement

A successful process improvement initiative is executed in a series of phases. Phase one is the initial assessment, during which you create a compelling strategic vision for improvement, define a problem statement of customer experience and/or financial “pain”, and build a financial business case to gain company-wide support. The initial assessment is explained in detail […]

Filed Under: Blog Tagged With: 80-20 Rule, business processes, Customer Experience, Customer Experience Warning Signs, Executive Buy-in, gentle targeted approach, mobilize commitment, Rendement Group, Strategic Vision, Vital Drivers, Voice of Customer

How to Build a Strategic Vision for Improvement

May 27, 2015 by Rendement Group

Strategic Vision

Is your business at a crossroads right now where change is essential for continued progress? Successful businesses embrace change and understand the need for continued improvement to remain at the top of the market. Now that you’ve identified a need, another question emerges, “How do I get started?” This article explains how to build a […]

Filed Under: Blog Tagged With: Customer Experience, Increased Revenue, Inside-out Thinking, Net Promoter Score, NPS, Outside-in Thinking, Process Improvement, Return on Investment, ROI, Strategic Vision, Voice of Customer

How One Manufacturer Used NPS to Dramatically Increase Customer Experience

May 19, 2015 by Rendement Group

NPS Success Story

As business professionals, leading a successful company is always top of mind. We strive to continually improve our business processes to gain a competitive advantage. Are you looking for a new strategy that will distinguish you from your competitors? In this article, we share the story of how a small cap B2B manufacturer and service provider in the […]

Filed Under: Blog Tagged With: Competitive Advantage, Customer Experience, Customer Feedback, designed process, Lean process improvement, Net Promoter Score, NPS methodology, NSP, operational data, performance metric, VOC, Voice of Customer

From the Blog

Process Improvement

Program Setup: How to Establish a Structure for Improvement

A successful process improvement initiative is executed in a series of phases. Phase one is the … [Read More...]

Strategic Vision

How to Build a Strategic Vision for Improvement

Is your business at a crossroads right now where change is essential for continued progress? … [Read More...]

More Posts from the Blog

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