A successful process improvement initiative is executed in a series of phases. Phase one is the initial assessment, during which you create a compelling strategic vision for improvement, define a problem statement of customer experience and/or financial “pain”, and build a financial business case to gain company-wide support. The initial assessment is explained in detail […]
How to Build a Strategic Vision for Improvement
Is your business at a crossroads right now where change is essential for continued progress? Successful businesses embrace change and understand the need for continued improvement to remain at the top of the market. Now that you’ve identified a need, another question emerges, “How do I get started?” This article explains how to build a […]
How One Manufacturer Used NPS to Dramatically Increase Customer Experience
As business professionals, leading a successful company is always top of mind. We strive to continually improve our business processes to gain a competitive advantage. Are you looking for a new strategy that will distinguish you from your competitors? In this article, we share the story of how a small cap B2B manufacturer and service provider in the […]