The Rendement Group

Customer Experience - Process Improvement | Edwin Boone

Call: (612) 405-3990

Sign up for our newsletter

Get Connected With Us

  • Twitter
  • Facebook
  • LinkedIN
  • Google
  • SlideShare
  • Contact
  • Home
  • About Us
    • Leadership
    • Our Values
    • Testimonials
  • Services Overview
    • Customer Experience
    • Process Transformation
    • Process Improvement
    • Quality Management
    • Project Management
    • Strategic Planning
  • Expertise
  • How We Help
    • Customer Experience
    • Service Excellence
    • Operational Excellence
    • Business Transformation
    • NEW Path to Results
  • Workshops
    • Agile Strategic Planning and Execution
    • Business Lean Six Sigma Executive Training
    • Business Lean Six Sigma Problem Solving (Yellow Belt Certification)
    • Lean for Business Process
    • Net Promoter Score (NPS®) / Customer Experience Implementation
  • Blog
  • Contact Us
You are here: Home / Blog / Yes! The Lean Approach Can Be Applied to Office Processes and Service Businesses…Read How

Yes! The Lean Approach Can Be Applied to Office Processes and Service Businesses…Read How

February 19, 2015 by Rendement Group

Share

Have you heard about lean manufacturing success stories and wished you could reap the same rewards for your transactional processes or service business? Well, The Rendement Group exists to do just that! The fact is that the same lean thinking for manufacturing can be applied to business processes with measurable results!

How might you ask? Let’s break down a business. Only two things flow: material and information. Successful manufacturing lean typically focuses on the flow of materials (components, parts, product). Utilizing these same lean principles while focusing on the flow of information, The Rendement Group will improve your overall customer experience, whether it be reduced lead times, improved quality, or increased customer satisfaction.

Lean ApproachLean Process Improvement

Lean as a process improvement tool is not new, however, application of it to business processes is not as common. Many organizations will need to embrace lean practices to remain competitive in this ever changing world. Often I hear companies say “but I don’t know where to start”. With over 35 combined years of experience, the Rendement Group can assist you with that seemingly daunting task.

We will take a methodical approach to process improvement, typically addressing one of the following:

  1. Your #1 customer complaint
  2. An inconsistent process
  3. A process that takes too long
  4. A non scalable process.

We can lead you through the improvement process with results typically by the end of the week (with proper prework). Some of those results can be cutting the time for the monthly financial close by 50%, increasing internal office capacity by over 30% by looking at the detail of the work and flow, reducing lead times by more than 25%.

The lean tool box comes with many tools: 6 sigma, DMAIC methodology, flow, pull, value, waste, SMED, and 5S to name a few. What is key is using the right tool(s) for the scope of work, and that’s where experience becomes important.

Learn the Basic Tools of Lean Principles with the Lean Six Sigma Problem Solving Yellow Belt Certification

Join us for a 2 day workshop offered by Rendement Group that teaches process improvement teams how to use basic tools to practically and profitably solve business problems. This workshop is ideal for:

  • Individuals wanting to learn a more structured and data driven method to solve business
    process problems
  • Teams with little to moderate experience and exposure to Lean Six Sigma who are looking to
    increase their understanding and application of the tools
  • Executives who want to investigate the total scope of implementing a lean culture change

Don’t Be Left Out

Dynamic, competitive and successful businesses are constantly changing and improving! The Rendement Group is here to help you get to the next level. Let us help you evaluate and determine how to decrease waste, add value and increase productivity. Contact us to schedule a consultation.

Filed Under: Blog Tagged With: business processes, Customer Experience, Customer Satisfaction, Lean, Lean Approach, lean practices, lean principles, Lean Six Sigma, Office Processes, Rendement Group, Service Businesses

From the Blog

Process Improvement

Program Setup: How to Establish a Structure for Improvement

A successful process improvement initiative is executed in a series of phases. Phase one is the … [Read More...]

Strategic Vision

How to Build a Strategic Vision for Improvement

Is your business at a crossroads right now where change is essential for continued progress? … [Read More...]

More Posts from the Blog

Connect on Twitter

RT @LassiterBrian Hammitt of @hazldnbettyford: It's critical to socialize change - get buy-in, input, & gradually sell the change. @rendementgroup #Change2015

About 5 years ago from Rendement Group's Twitter via Twitter for iPhone · reply · retweet · favorite

Does your company face external pressures in the marketplace? Learn how to adapt... #processtransformation ow.ly/QWDo4

About 6 years ago from Rendement Group's Twitter via Hootsuite · reply · retweet · favorite

What to Do When Satisfied B2B Customers Refuse to Recommend You #wordofmouth #recommendations Article via @HarvardBiz ow.ly/QVjm4

About 6 years ago from Rendement Group's Twitter via Hootsuite · reply · retweet · favorite

Shout out to new followers! @skillbooker @Dario_barcelona @kenradio @StartupTech_AS @Niccolls_Dimes @TeriSecrest @inbenta @kaizenpeople_it

About 6 years ago from Rendement Group's Twitter via Twitter Web Client · reply · retweet · favorite

Shout out to new followers! @_paul_beveridge @AllisaJohannson @handlingstorage @itsrockstyle @BlytheFunez @goldbergjp @ilos_Videos

About 6 years ago from Rendement Group's Twitter via Twitter Web Client · reply · retweet · favorite

Follow @rendementgroup

Company

  • About Us
  • Leadership
  • Our Values
  • Testimonials
Call: (612) 405-3990

Services

  • Services Overview
  • Customer Experience
  • Process Transformation
  • Process Improvement
  • Quality Management
  • Project Management
  • Strategic Planning

Get Connected

  • Twitter
  • Facebook
  • LinkedIN
  • Google
  • SlideShare
  • Contact

© 2021 · Rendement · Website by RV Tech Solutions